Our client, an integrated retirement, investment, life, and insurance solutions company, is looking for a Claims Administrator. You will be responsible for gathering all necessary information related to new and existing Life and Funeral Claims.
Responsibilities:
- Administration: Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
- Data Collection and Analysis: Perform basic data entry tasks, including data verification.
- Data Management: Support others by working on a variety of data management tasks. Provide Claims Assessors with the necessary assistance in gathering information/documents as and when required.
- Document Preparation: Use standard office software to carry out basic formatting on letters, memoranda, and routine reports.
- Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making varied enquiries by email or mail with basic requests for information, directing more complex matters to colleagues as necessary.
- External Communication: Create positive experiences for clients by interacting courteously with them.
- Customer Service: Carry out standard customer service activities and handle simple customer enquiries.
Behavioral Competencies:
- Decision Quality: Makes good and timely decisions that keep the organization moving forward.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
- Manages Conflict: Handles conflict situations effectively, with a minimum of noise.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Skills:
- Verbal Communication: Use clear and effective verbal communication skills to express ideas, request actions, and formulate plans or policies.
- Policy and Regulation: Interpret and apply knowledge of laws, regulations, and policies in the area of expertise.
- Numerical Skills: Use an understanding of numerical concepts to perform mathematical operations such as report analysis.
- Computer Skills: Support business processes by understanding and effectively using standard office equipment and standard software packages.
- Assessment: Analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
- Data Collection and Analysis: Analyze data trends for use in reports to help guide decision making.
- Compliance: Achieve full compliance with applicable rules and regulations in management and/or operations.
Qualifications:
- Matric / Grade 12 / SAQA Accredited.
- Equivalent Regulatory Exam 5.
Experience:
- 1 – 2 years working experience in the life/funeral insurance industry, preferably within an administrative function.
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